About me
I am a results-oriented professional with a solid background in Sales (Business Development & Account Management), IT projects, and Service Delivery. I combine strategic insight with commercial drive to build sustainable client relationships and deliver solutions that demonstrably grow the business. I enjoy navigating the intersection of business and technology, connecting clients, teams, and stakeholders to achieve mutual goals. What characterizes me: communicative & client-focused, strong organizational skills, and results-driven – with 'getting things done' as my motto.
Experience
Account Manager
– CCV
2021 – Present
- Full responsibility for P&L, business development, and account management within the assigned portfolio, consistently meeting or exceeding commercial targets.
- Executed a successful go-to-market strategy and commercialization for the SaaS solution (CCV Connect), resulting in a strong revenue growth of 30% over a 5-year period.
- Initiated targeted marketing initiatives and market analyses, while providing strategic direction for the launch of new solutions.
Service Delivery Manager
– Tobania
2019 – 2021
- Overall management of complex IT projects and service delivery processes, with a sharp focus on quality, budget, and timely delivery.
- Successfully optimized internal processes through the implementation of Agile sprint planning. This led to significantly more efficient workflows and a measurably higher customer satisfaction.
Service Center Consultant
– Amplexor
2016 – 2019
- Single Point of Contact (SPOC) for assigned B2B clients, strongly focused on building long-term relationships.
- Delivered high-quality technical and organizational support to guarantee the client's business continuity.
Java Developer
– Cegeka
2015 – 2016
- Junior Java Developer within the Wonen Vlaanderen project. Translated business requirements into technical solutions.
Education
Professional Bachelor in Applied Computer Science
– Hogeschool PXL, Hasselt
2012 – 2015